Shipping & Returns

 This website is owned and operated by Scents of Self, who is referred to in this Policy as 'we', 'us', 'our' and similar grammatical terms.   

Due to the nature of our health related products, and mandatory safety standards, we are unable to accept returns. However, if you do have an issue with your product, please contact us and we will be happy to resolve any problems for you. 

If your products have been damaged during shipping, or are faulty on arrival, please email us with photos within 24 hours of delivery at  customerservice@scentsofself.com.au so we can organise a replacement product.

Flat rate shipping Australia & New Zealand 

Australia: Standard postage 3-5 days $8.99

NZ: Standard postage 12-15 days $12.99

Free shipping on all orders over $129.00

Free local delivery to postcodes: 4550, 4551, 4552, 4553, 4554, 4555

In Store Pick Up Mooloolah Valley, Sunshine Coast

 This website is owned and operated by Scents of Self, who is referred to in this Policy as 'we', 'us', 'our' and similar grammatical terms. Our Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our website. Scents of Self's website, online services, interactive applications and email messages may use 'cookies' and other technologies such as pixel tags and web beacons. 

General information about visits to our website is collected by our computer servers, with small files 'cookies' that our website transfers to your computer's hard drive through your web browser. The 'cookies' are used to follow the pattern of movements of users by letting us know which pages on our website are visited, in what order, how often and to process items you select if you are making purchases from our website. When you access our website, a unique ID number can recognise your computer when you next visit our website. 

The 'cookies' that are shared with your computer cannot be used to discover any personal information such as your name, address or email address. They merely identify your computer to our website when you visit us. The provide a 'memory' for the website, so it can recognise you when you come back and respond appropriately. 

Why collect information using 'cookies'?

i) To help us monitor the performance of our website so that we can improve the operation of our website and the services we offer. 

ii) To provide personalised services to each user of our website to make navigation easier and more rewarding.

iii) To help us better understand user behaviour and facilitate and measure the effectiveness of web searches.

iv) To help us use this data to analyse trends and statistics to provide better customer service.

v) To help us conduct further research and diagnostics to improve our content.

vi) With user permission, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user. If you give us permission to send you emails, you can, at any time, unsubscribe from that service.

In addition our own cookies, we may also use various third-party cookies to report usage statistics of the website. Your choice. You can set your browser to refuse cookies, however, if you turn your cookies off, some of our services may not function properly. Cookies are also used in preventing fraudulent activity and improving security.  

  All information presented on this website is for informational and educational purposes only. The information on this website, although accurate, is not intended to diagnose, treat, cure or prevent any disease and is not intended to be a substitute or replacement for any medical advice or medical treatment. Please seek the advice of a healthcare professional for your specific health concerns. Never disregard professional medical advice, or delay in seeking it, based on the information contained throughout this website. Aromatherapy is a complementary therapy and individual results may vary.  References: British School of Yoga, Health & Harmony College, Australian College of Aromatherapy, Valerie Ann Worwood & The Tisserand Institute.